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DESIGN & SALES CONSULTANT

Reports to: Design & Sales Manager

Department: Design & Sales

Primary site: White Lion Street, Angel

Works closely with: Design & Sales Team, Operations Manager, Conservation Studio Team, Workshop Team and Commercial Manager

Employment type: Full-time position, including working every other Saturday

Role Purpose

The Design & Sales Consultant owns client relationships and sales opportunities within an allocated client category, from first enquiry and design consultation through quotation, approval, delivery coordination and aftercare.

The role combines client advice, business development and showroom responsibility with disciplined self-management and continuous learning. Monday.com is FRAME’s central operating portal. The Consultant is accountable for accurate live information, complete handovers and effective use and development of approved AI and Monday.com workflows within their remit.

Skills and Experience

• Frame design and technical knowledge: Strong understanding of bespoke picture framing, with the ability to develop appropriate designs, select materials, finishes, mounting and glazing options, and prepare accurate specifications.

• Measurement and artwork care: Ability to measure artworks accurately, assess their condition and physical characteristics, and apply appropriate conservation principles, handling and packing standards.

• Client relationships: Excellent interpersonal and communication skills, with the confidence to advise and build lasting relationships with private collectors, galleries, artists, interior designers and high-profile clients.

• Professionalism and discretion: A confident, considered approach to managing demanding expectations, sensitive situations and confidential information with good judgement.

• Project management and organisation: Ability to manage multiple projects, deadlines and client relationships simultaneously, maintaining attention to detail, anticipating problems and following commitments through to completion.

• Commercial awareness: Ability to identify opportunities, develop client relationships and contribute to sales growth while maintaining FRAME’s standards of quality and service.

• Teamwork and adaptability: A collaborative, proactive and flexible approach, with a willingness to share information, support colleagues, accept assistance and use shared systems effectively.

Core Responsibilities

Client Consultation and Account Management

• Own the day-to-day relationship with allocated clients, understand their requirements and

develop repeat business, referrals and new opportunities.

• Lead consultations within agreed competence, explaining approved frame specifications,

finishes, conservation, glazing and presentation options against the client’s brief and budget.

• Prepare accurate quotations, secure written approvals and coordinate payment requirements.

Own follow-up through to an agreed outcome; record paused or lost opportunities and the reasons.

• Manage appointments and client expectations, resolve routine issues and escalate complaints, pricing exceptions or delivery risks promptly with a proposed next step.