We’re Hiring!

Job Title: Lead Framing Consultant
Location: Hackney, London
Department: Front of House
Contract: Full-time, 40 hours/week (flexibility required)
Start Date: ASAP
Salary: Competitive, based on experience

Join the Frame London Team

Frame London is a family-run, artist-led business based in Hackney, specialising in museum-standard, conservation-grade framing. Since 2014, we’ve grown through imagination, collaboration, and the continued support of our vibrant community of artists, galleries, and institutions. We're now looking for a Lead Design Consultant to join our passionate, skilled team.

Purpose of the Role

Lead Framing Consultant is the first point of contact for FRAME London’s clients, including artists, galleries, and museums. As the face of the business, this role is pivotal in delivering a warm, informed, and professional experience that reflects FRAME London’s values of craftsmanship, conservation and creativity.

This is a client-facing position that combines creative consultancy, advanced technical framing knowledge, and sales expertise. The ideal candidate will provide tailored design solutions, manage client relationships, and support internal processes to ensure the highest standards of service and product delivery in a timely and efficient manner.. This role also supports the studio’s strategic growth through lead generation and maintaining long-term client satisfaction.

The ideal candidate will have lengthy experience in client-facing roles in a commercial fine art environment.

About FRAME London

Founded in 2014 and based in Hackney, FRAME London is a family-run studio of artists and craftspeople committed to the preservation and presentation of artworks through bespoke museum-standard framing. Our practice is rooted in:

  • Community — Supporting artists, galleries, and makers within our local and professional networks.

  • Bespoke Service — Providing clients with personalised consultation and custom-made frames

  • Craftsmanship & Quality — Prioritising excellence through traditional methods and contemporary innovation

  • Preservation & Care — Ensuring artworks are framed to museum conservation standards with sustainable materials.

Key responsibilities:

  • Act as the first point of contact for all clients and visitors, embodying FRAME London’s ethos

  • Manage the FOH Assistant in their work and development & delegate them to maintain the shop and sample display area to exacting standards

  • Manage all quotes and enquiries ensuring quick response times and direct communications. Follow up on quotes, convert enquiries into confirmed sales, and develop long-term client relationships

  • Be proactive in developing new client relationships and bringing in new business opportunities for the company 

  • Provide expert advice on framing and artwork presentation using appropriate terminology

  • Deliver tailored design consultations and produce detailed job estimates

  • Process payments and maintain accurate administrative and invoicing records

  • Provide excellent client relations both at FRAME and for on-site client and gallery visits

  • Maintaining good supplier relationships

    Design & Technical Support

  • Help to facilitate the design of museum-standard and customer-specific framing and display solutions based on the clients specific needs

  • Offer creative and technical support to realise complex design projects

  • Maintain a strong working knowledge of conservation-grade materials and techniques

  • Liaise with the workshop and studio managers and directors in the development, fabrication of complex designs. As well as labelling and maintaining of sample products, and cataloging systems

  • Use and help develop FRAME London’s web-based framing and quoting software

    Operations & Studio Coordination

  • Planning and scheduling of programme and deadlines

  • Performing registraral duties including the organisation of transportation of artworks, condition checking, locating and packing artworks for storage

  • Coordinate scheduling of consultations and studio space in collaboration with the Studio Manager

  • Ensure the Front of House area is maintained, presentable, organised at all times

  • Managing digital communication and records,responding to assigned quote requests efficiently and according to production priorities

  • Support internal workflow by standardising communication templates and improving internal systems.

  • Assist with the pricing strategy and conduct market research as required

    Team Collaboration

  • This is a highly collaborative role in a small business environment

  • Attend regular team meetings to support production planning and client scheduling

  • Manage the FOH Assistant role in their administrative work and development

  • Liaise with Artwork Presentation Lead, Fabrication Lead, and Studio Managers to ensure design feasibility and smooth workflow, ensuring all works are completed to the highest standard and deadlines are met

    Additional Duties

  • Contribute to the ongoing development of customer service standards and interdepartmental processes

  • Represent FRAME London professionally at all times

  • Perform other duties as required in line with the responsibilities of the role
    Coordinate scheduling of consultations and studio space in collaboration with the Studio Manager

    Ensure the Front of House and sample areas are presentable, organised, and maintained daily

  • Respond to assigned quote requests efficiently and according to production priorities

  • Support internal workflow by standardising communication templates and improving internal systems

  • Assist with the pricing strategy and conduct market research as required

    Why Work With Us?

At Frame London, we’re not just a workshop—we’re a creative hub. Our team includes artists and skilled craftspeople with backgrounds in museums, galleries, and heritage work. We offer a collaborative and supportive environment where creativity and craftsmanship are valued equally.

📩 How to Apply
Send your CV and a short cover letter to: hr@framelondon.com

Frame London is an equal opportunities employer. We welcome applications from people of all backgrounds and experiences.